Turbo EA Enterprise Support

Turbo EA Enterprise Support gives your organisation a private channel to the founder of Turbo EA: a dedicated support address where every request gets a ticket reference, or a shared Slack Connect / Microsoft Teams channel on request. Support runs on business days (Monday to Friday, CET) for one production instance and up to three named contacts; test and development instances of the same organisation are covered at no extra charge.

What is covered: installation, upgrade and operations questions (Docker Compose, reverse proxy and TLS, SSO, SMTP, backups, database sizing, the MCP server); configuration guidance across the metamodel, roles and permissions, calculated fields, surveys, portals, integrations, workspace transfer and the migration importer; troubleshooting with log review and reproduction; confirmed defects triaged with priority and fixed in the public release train, with a workaround while the fix is pending; upgrade guidance before a major release; and private notice of security advisories ahead of public disclosure.

Response targets, counted in business days (CET): 2 for a blocking issue (production instance unusable or data at risk), 3 for a degraded feature, 5 for a question or advice. Targets cover first response and triage and planned absences are announced two weeks ahead.

Included every quarter: 8 hours of enterprise-architecture consulting with the founder. Use them to work out how to model a situation in the metamodel, to design or review your governance (principles, decision records, approval workflows, stakeholder roles, data-quality rules and surveys), to review your landscape data and reports, to plan a migration from another EA tool or an import from a CMDB, or for best-practice sessions with your EA team including trainings. Delivered as scheduled video calls or written reviews; hours do not roll over between quarters.

Not included: changes to the core platform (feature requests go through the public GitHub Discussions), building or customising extensions, hosting or operating your instance, and support for third-party products or modified builds.

You can end the subscription at any time: months not yet started are refunded pro rata. Governed by the Support Services Agreement.

Quotation also possible in CHF or EUR - please reach out here: https://www.turbo-ea.org/consulting